Does Your Company Have Multiple Personality Disorder?

While on vacation in Florida this week, I was sitting in a local restaurant and noticed that this restaurant suffered from Multiple Personality Disorder! The poor restaurant couldn’t figure out who it was. Within eyeshot of my seat, I saw that it had and used at least 3 different logos for itself.

Some may ask: Is it really all that bad? I think it is one of the worst mistakes small businesses can make. When multiple logos are used WITHIN an establishment it is bad enough. That company will come across as an unsophisticated “mom & pop” shop. However, if multiple logos are used in a variety of advertisements to attract customers to the business, they may essentially be in pointing in different directions and not to the single business as it should. One of the keys to advertising is the term “frequency”. Frequency refers to the number of times a viewer sees an ad for the company. When they see that ads multiple times the viewers mind should start to remember and recall that business when that product or service comes to mind.

When a business uses multiple logos for itself, a single view may see those multiple logos in multiple applications, but NEVER associate the multiple impressions with the same business. If that happens, you have wasted massive amounts of advertising dollars and lost the opportunity to sell to that viewer

So how does a company develop Multiple Personality Disorder? Business owners allow vendors to do with their logo as the vendor chooses. Vendors often tries to “spice” up artwork to impress upon the business owner that the vendor is creative and forward thinking. So if multiple vendors are used (ie. sign companies, business card printers, phonebook companies, coupon companies, etc.) then you will have multiple looks, multiple logos, and Multiple Personality Disorder.